Privacy Policy & SMS Terms

Privacy Policy & SMS Terms of Service

Last updated: [04/21/2025]

Plumbing Around The Clock is committed to respecting your privacy and protecting your personal information. This document outlines how we collect, use, and protect your data — including SMS communications — in accordance with applicable laws and industry standards.

🔐 1. What Personal Information We Collect

We may collect the following types of information:

Name
Phone number
Email address
Service address
Service request details
Communication preferences (including SMS opt-in)
Website usage data (IP address, device/browser type, pages visited, etc.)

📦 2. How We Use Your Information

Your personal information may be used to:

Schedule and confirm appointments
Send real-time service updates or technician ETAs
Respond to customer service inquiries
Follow up after jobs for service confirmation or reviews
Send reminders for routine maintenance
Improve our services and website functionality

👥 3. Who We Share Your Information With

We do not sell or rent your personal information.
We do not share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes.

We may share your information only with:

Our internal team members (e.g., technicians, office staff)
Service providers (e.g., SMS and CRM platforms) under strict confidentiality agreements
Legal or government entities as required by law

“SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.”

📱 SMS Terms & Conditions

When you opt in to receive SMS messages from Plumbing Around The Clock, you agree to the following terms:

1. SMS Consent Communication

Your phone number will only be used for business-related communications. It will never be sold or shared for marketing purposes.

2. Types of Messages You May Receive

If you consent to receive text messages from us, you may receive:

Appointment reminders
Technician arrival updates
Follow-up messages
Review requests
Customer service responses

(Note: We do not send marketing or promotional messages.)

3. Message Frequency

Message frequency may vary based on your interactions with us.
Example: You may receive 1–2 SMS messages per scheduled service.

4. Message and Data Rates

Standard messaging and data rates may apply depending on your carrier’s plan.

5. Opt-In Method

You may opt-in to receive SMS messages by:

Submitting an online contact or service form
Verbally during a phone call
Checking the SMS consent checkbox on a website form

6. Opt-Out Method

You can opt out at any time by replying STOP to any message.
You may also contact us directly at 954-874-5152 to be removed from our list.

7. Help & Support

Reply HELP to any message for assistance.
You can also contact us through our website at https://plumbingaroundtheclock.com

8. Required Disclosures

Message and data rates may apply
Message frequency may vary
Text STOP to opt out
Text HELP for support
Visit our Privacy Policy and Terms & Conditions for more information

📞 Contact Us

If you have any questions about this Privacy Policy or our SMS Terms, you may contact us at:

Plumbing Around The Clock
📍 Fort Lauderdale, FL
📞 954-874-5152
📧 info@plumbingaroundtheclock.com